Papa John's Voice Ordering Test Report

2026-02-18 12:02:56  |  Duration: 2m 46s
FAILED
Score: 0/100

Test Configuration

Personadefault
Scenario
MicrophoneMacBook Pro Microphone

Test Phases

Phase 1: Navigation to Voice Agent
passed
Phase 2: AI Customer Conversation
passed
Phase 3: Order Verification
failed

Order Verification

0
Order verification failed
Matched: 0  |  Missing: 3  |  Extra: 0
StatusItem
Missing2 Large Pepperoni Pizza
Missing1 Order of Breadsticks
Missing1 2-liter Pepsi

Order Overview

Order #Order #468964331
Item count3 items
PaymentPayment by credit card: $20.15
Order totalOrder Total
Total amount$20.15
Reasoning: JSON parse error: Expecting value: line 10 column 13 (char 178) | Payment card mismatch: expected ...007, found 'Payment by credit card: $20.15'

Conversation Transcript (12 turns)

Voice Agent
What can I get for you today?
Ravi (AI Customer)
I'd like to place an order please.
Voice Agent
Okay, Ravi, what would you like to order?
Ravi (AI Customer)
I'd like a large pepperoni pizza.
Voice Agent
Got it, Ravi, a large pepperoni pizza.
Ravi (AI Customer)
I'd also like an order of breadsticks and a 2-liter Pepsi, please.
Voice Agent
Sure, Ravi, breadsticks, and a two-liter Pepsi added. Is there anything else?
Ravi (AI Customer)
Yes, that's right.
Voice Agent
We've applied the best available deals for your order. Would you like to finalize your order?
Ravi (AI Customer)
Yes, I'd like to finalize my order.
Voice Agent
Would you like to pay with your credit card ending in 007? Robbie?
Ravi (AI Customer)
Yes, the CVV is 358.

Screenshots (9)

Step 1: App Launched
Step 1: App Launched
Step 2: Voice Order Button Visible
Step 2: Voice Order Button Visible
Step 3: Voice Agent Screen
Step 3: Voice Agent Screen
Step 4: After Arrow Click
Step 4: After Arrow Click
Step 6: Voice Agent Verified
Step 6: Voice Agent Verified
Order Complete
Order Complete
Order Overview Tab
Order Overview Tab
Order Details Tab
Order Details Tab
Cart Screen
Cart Screen
Generated by pizza-voice-test  |  2026-02-18 12:05:42